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Returns - Exchange and refund

Customer Service & Return RegistrationCustomer Service & Return Registration

CHERRY customer guarantee

The satisfaction of our customers is very important to us - if you still have problems with your order, we will be happy to help you.

Please note:
Cancellation and returns only apply to orders placed via our online shop.
If you have ordered from another provider (e.g. Amazon, specialist retailer, other online retailer), please contact the seller first.

This is how returns work at CHERRY:

Returns to the CHERRY Shop are free of charge! Simply return the items within 30 days of receipt.

1.) Register return

Register return Register your return easily via our online portal.
To do this, you will need your order number and the email address you used to place the order.

If an item is defective or has been delivered incorrectly, please be sure to contact us in advance. In such cases, our customer service team will arrange a replacement for you directly.

2.) Download return label

Download After registering on the portal, you can download the free DHL return label directly.
You will also receive a confirmation and the label by email.

3.) Initiate return

shipment Now send the parcel back to us using the return label you created.

Your return shipment must be protected against damage by using suitable shipping material. Please use a separate packaging box, e.g. the shipping packaging in which you received the delivery. The outer packaging of the keyboard alone is not permitted.

4.) Inspection and refund

refund The return will be inspected upon receipt of the goods and the purchase price will be refunded to you via the original payment method.
If you have registered an exchange with our customer service in advance, we will send you your replacement device.

General information about returns

  • Returns are possible up to 30 days after receipt of the goods. Return shipping is free of charge.
  • In the case of complaints such as ‘wrong item delivered’ or ‘defective/damaged item delivered’, please contact us immediately. In such cases, we will arrange the item to be replaced without any complications.
  • As a rule, we only replace items that have a proven material defect, i.e. the item is defective or has been delivered incorrectly.
  • However, ‘defective’ does not mean everything that is ‘broken’. Improper handling can ‘break’ items, in which case we cannot replace the items concerned.
  • You can use the shipment tracking service to check at any time whether the return shipment has reached our warehouse. We accept no responsibility for lost or delayed returns.
  • Processing the return may take up to 5 working days. We appreciate your understanding in this matter.
  • Please ensure that the goods are packed securely for transport. Otherwise, a (full) refund of the costs cannot be guaranteed in the event of damage.