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Returns - Exchange and refund

CHERRY customer guarantee

The satisfaction of our customers is very important to us - if you still have problems with your order, we will be happy to help you.

Please note:
Cancellation and returns only apply to orders placed via our online shop.
If you have ordered from another provider (e.g. Amazon, specialist retailer, other online retailer), please contact the seller first.

This is how returns work at CHERRY:

1) Fill in the returns form

To enable fast processing, please fill out the linked PDF returns form in full and enclose it with the return.
You can conveniently fill out and print out the PDF return slip on your computer, tablet or other suitable end device.

Return slip (PDF)

2) Initiate a return

If your item is defective or was delivered incorrectly, please contact us in advance.
In these cases, we will provide you with a DHL shipping label free of charge. In the case of a simple return, you bear the costs of the return.


Return the parcel to the following address:
Cherry E-Commerce GmbH
c/o dataform dialogservices GmbH
Feuchtwanger Str. 11
90574 Roßtal-Buchschwabach
GERMANY

Your return shipment must be protected against damage by suitable shipping material. Please use a separate packaging box, e.g. the shipping packaging in which you received the delivery.

3) Inspection

The return will be inspected upon receipt of the goods and the goods will either be exchanged or the purchase price will be refunded to you via your original payment method.

General information about returns

In case of a simple return, you will be responsible for the cost of the return.

We ask that you not arrange returns at our expense, as these will not be accepted and will be returned to the sender.

In case of complaints with “wrong item delivered” or “defective/damaged item delivered” as the reason, please contact us immediately. In these cases, we will provide you with a DHL shipping label free of charge.

We generally only replace items where there is a demonstrable material defect, that is, the item is defective or the wrong item was delivered.

However, “defective” is not everything that is “broken”. Improper handling can cause items to be “broken”; in such cases, we cannot replace affected items.

For returns, we recommend that you send the package with tracking, as we cannot accept responsibility for lost or delayed returns.

Tracking also allows you to check at any time whether your return has reached our warehouse.

Please make absolutely sure to pack the goods securely for transport. A (full) refund cannot otherwise be guaranteed in the event of damage